eSmart

eSMART - Renault India B2B Sales Management Solution

The eSMART application serves as Renault India's dedicated sales management platform, empowering dealership teams to streamline the complete vehicle sales lifecycle.

Core Sales Process Management

Our platform enables comprehensive oversight of all sales activities:

Lead Management System

• Digitize prospect creation with customizable profiling
• Dynamic lead assignment/reassignment between sales executives
• Track engagement history across multiple touchpoints

Customer Interaction Tracking

• Log all prospect communications - calls, visits, and follow-ups
• Centralized calendar integration for scheduling engagements
• Automated reminders for pending customer interactions

Test Drive Operations

• End-to-end test drive scheduling and monitoring
• Real-time vehicle availability status
• Customer feedback collection mechanism

Enhanced Sales Enablement Features

Our platform equips sales teams with powerful selling tools:

• Digital catalog of latest product brochures and specifications
• Interactive EMI calculation and financing tools
• Competitive comparison features
• Personalized offer generation capabilities

Performance Analytics Suite

Advanced monitoring tools drive sales effectiveness:

• Real-time sales pipeline visualization
• Executive-level performance dashboards
• Customizable KPI tracking
• Automated notification system for overdue tasks
• Conversion rate analytics by sales stage

Post-Sales Customer Care

• Scheduled follow-up system for customer satisfaction
• Service appointment tracking
• Customer retention monitoring