Admin app

Dear Valued Customer,

Introducing our new Customer Relationship Management (CRM) application! This app is designed to simplify your experience and provide you with convenient access to your account information and support.

Here's what you can do with our app:

• Monitor Data Usage: Track your data download and upload history since your last connection.
• Manage Your Plan: Easily request changes to your internet package.
• WiFi Diagnostics: Utilize the "Router Connectivity Test" to diagnose and troubleshoot WiFi issues between your router and device. Receive tailored solutions for identified problems.
• Streamlined Support: Open support tickets and communicate directly with our technical team via in-app messaging. No more phone calls needed!
• Secure Online Payments: Pay your monthly bill conveniently and securely through our integrated bKash payment gateway—no extra fees!
• Payment History: View a detailed history of your past payments.
• Stay Informed: Receive important notifications regarding service disruptions, offers, and news directly through the app.
• Mobile Data Access: Access our services and pay your bill using mobile data, even if your internet connection is temporarily interrupted. Payment will automatically restore your service.

Even if your internet service is completely down, you can still access our "Client Support & Ticket System" via mobile data to submit a support request. Our team will address your issue promptly.